Organised By
Organised By

Speakers of IPXC – USA 2025

Thomas G. Howell, MD

Vice Chair, Patient Experience, Medical Director, Con-OB GYN
Mayo Clinic

Vishal Bhalla

SVP, Chief Experience Officer, Market CHRO
Advocate Health

Aphriekah DuHaney-West

Senior Vice President, Area Manager
Kaiser Permanente

Dr. David Weisman

Chief Experience Officer
NYC Health + Hospitals/ Queens

Courtenay Bruce

Associate Chief Experience Officer
Houston Methodist Hospital System

Lara Burnside

Co-Founder, Chief Experience Officer
CSE Leadership, LLC

Jeremy Segall

Assistant Vice President, Quality and Safety, System Chief Wellness Officer
NYC Health + Hospitals

Natalie Zuniga Georgy

Senior Consultant, System Patient Experience
Houston Methodist Hospital System

Kathleen Denton

Director, Patient Experience
MD Anderson Cancer Center

Hillery Smith Shay

Chief Marketing & Experience Officer, SVP Communications
Children’s Minnesota

Dr. Natasha Milatovich

SVP, Chief Human Resources Officer
AltaMed Health Services

Marion Moore

National Director of Patient Experience Improvement and Strategy
CommonSpirit Health

Hanna Song, Ph.D.

Senior Vice President and Chief Diversity, Equity, and Inclusion Officer
Children‘s Hospital Los Angeles (CHLA)

Dr. James Merlino

Executive Vice President and Chief Innovation Officer
The Joint Commission

Jennifer Purdy

Executive Director, VEO CX Tools and Implementation
Veteran Experience Office: Department of Veterans Affairs

Edison Bond Jr

Chief Patient Experience Officer
St. John‘s Episcopal Hospital

Lisa Griffin

Chief Consumer Officer
University Hospitals

Megan Gillespie

Chief Executive Officer
Sutter Santa Rosa Regional Hospital

Amy Searls

Chief Experience Officer
Prime Healthcare

Joan Pendergast Cox

Chief Experience Officer
Yuma Regional Medical Center

Stephanie Bayer

Senior Director, Patient Experience
Cleveland Clinic

Neema Tan

System Director, Consumer Experience Analytics
Memorial Hermann Health System

Maria Fernandez, MHA, CPXP

Director of Patient Experience - System Services
Emory Healthcare

Dr. Patricia M. Kenney

Executive Director of Patient Experience & Clinical Engagement
Tallahassee Memorial HealthCare

Dana Beckton

Chief Diversity & Inclusion Officer
Sutter Health

Cassandra Crowe

Chief Experience Officer
Sharp HealthCare

Elena Cardenas

Manager of Consumer Insights
Sharp HealthCare

Thomas Tull

VP, Chief Experience Officer
Ballad Health

Linda MacMaster

Vice President, Brand, Content and Creative Strategy
Providence St. Joseph Health

Kelly Johnson

SVP Patient Care Services, Chief Nursing Officer
Children‘s Hospital Los Angeles

Helen Haskell

Former Co-Chair | President
World Health Organization’s Patients for Patient Safety Advisory Group | Mothers Against Medical Error and Consumers Advancing Patient Safety, USA

Mindy G. Spigel

MSN, CPXP, TEDx Speaker, Author