Organised By
Organised By

Speakers of IPXC – USA 2025

Thomas G. Howell, MD

Thomas G. Howell, MD

Vice Chair, Patient Experience Medical Director, Con-OB GYN
Mayo Clinic
Vishal Bhalla

Vishal Bhalla

SVP, Chief Experience Officer, Market CHRO
Advocate Health
Aphriekah DuHaney-West

Aphriekah DuHaney-West

Senior Vice President, Area Manager
Kaiser Permanente
Dr. David Weisman

Dr. David Weisman

Chief Experience Officer
NYC Health + Hospitals/ Queens
Courtenay Bruce

Courtenay Bruce

Associate Chief Experience Officer
Houston Methodist Hospital System
Lara Burnside

Lara Burnside

Co-Founder, Chief Experience Officer
CSE Leadership, LLC
Jeremy Segall

Jeremy Segall

Assistant Vice President, Quality and Safety, System Chief Wellness Officer
NYC Health + Hospitals
Natalie Zuniga Georgy

Natalie Zuniga Georgy

Senior Consultant, System Patient Experience
Houston Methodist Hospital System
Kathleen Denton

Kathleen Denton

Director, Patient Experience
MD Anderson Cancer Center
Jennifer Bloomfield

Jennifer Bloomfield

System Director, Patient Experience Initiatives
Memorial Hermann Health System
Hillery Smith Shay

Hillery Smith Shay

Chief Marketing & Experience Officer, SVP Communications
Children’s Minnesota
Dr. Natasha Milatovich

Dr. Natasha Milatovich

SVP, Chief Human Resources Officer
AltaMed Health Services
Marion Moore

Marion Moore

National Director of Patient Experience Improvement and Strategy
CommonSpirit Health
Hanna Song, Ph.D.

Hanna Song, Ph.D.

Senior Vice President and Chief Diversity, Equity, and Inclusion Officer
Children‘s Hospital Los Angeles (CHLA)
Dr. James Merlino

Dr. James Merlino

Executive Vice President and Chief Innovation Officer
The Joint Commission
Jennifer Purdy

Jennifer Purdy

Executive Director, VEO CX Tools and Implementation
Veteran Experience Office: Department of Veterans Affairs
Edison Bond Jr

Edison Bond Jr

Chief Patient Experience Officer
St. John‘s Episcopal Hospital
Lisa Griffin

Lisa Griffin

Chief Consumer Officer
University Hospitals
Megan Gillespie

Megan Gillespie

Chief Executive Officer
Sutter Santa Rosa Regional Hospital
Amy Searls

Amy Searls

Chief Experience Officer
Prime Healthcare
Joan Pendergast Cox

Joan Pendergast Cox

Chief Experience Officer
Yuma Regional Medical Center
Stephanie Bayer

Stephanie Bayer

Senior Director, Patient Experience
Cleveland Clinic
Velma R. E.

Velma R. E.

System Director, Consumer Experience Analytics
Memorial Hermann Health System
Maria Fernandez, MHA, CPXP

Maria Fernandez, MHA, CPXP

Director of Patient Experience - System Services
Emory Healthcare
Dr. Patricia M. Kenney

Dr. Patricia M. Kenney

Executive Director of Patient Experience & Clinical Engagement
Tallahassee Memorial HealthCare
Dana Beckton

Dana Beckton

Chief Diversity & Inclusion Officer
Sutter Health
Cassandra Crowe

Cassandra Crowe

Chief Experience Officer
Sharp HealthCare
Thomas Tull

Thomas Tull

VP, Chief Experience Officer
Ballad Health
Linda MacMaster

Linda MacMaster

Vice President, Brand, Content and Creative Strategy
Providence St. Joseph Health
Kelly Johnson

Kelly Johnson

SVP Patient Care Services, Chief Nursing Officer
Children‘s Hospital Los Angeles
Helen Haskell

Helen Haskell

Former Co-Chair | President
World Health Organization’s Patients for Patient Safety Advisory Group | Mothers Against Medical Error and Consumers Advancing Patient Safety, USA
Mindy G. Spigel

Mindy G. Spigel

MSN, CPXP, TEDx Speaker, Author
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