Ebony Langston

Ebony has a deep-rooted passion for enhancing customer experiences and leads transformative initiatives at TTEC, specializing in AI-enabled contact center solutions tailored for the healthcare industry. Her journey in this field is fueled by a commitment to empathetic and innovative strategies that drive excellence in contact center operations, patient engagement, and member experience.

In her role, she focuses on optimizing performance while minimizing costs, ensuring that healthcare organizations can deliver seamless and efficient care. By integrating advanced AI technologies such as conversational intelligence and predictive analytics, she helps clients streamline processes, reduce handling times, and improve overall patient engagement and satisfaction.

Ebony is dedicated to building strong executive-level relationships and understanding the unique challenges faced by healthcare payers and providers. Her approach is collaborative and results-driven, delivering solutions that not only meet but exceed client expectations.