Organised By
Organised By

Speakers of IPXC – USA 2025

Alan Dubovsky

Vice President and Chief Patient Experience Officer
Cedars-Sinai Medical Center

Dr. Ken Grubbs

Executive Vice President, Accreditation and Certification Operations (ACO) and Chief Nursing Officer
The Joint Commission

Aphriekah DuHaney-West

Senior Vice President, Area Manager
Kaiser Permanente

Dr. David Weisman

Chief Experience Officer
NYC Health + Hospitals/ Queens

Courtenay Bruce

Associate Chief Experience Officer
Houston Methodist Hospital System

Lara Burnside

Co-Founder, Chief Experience Officer
CSE Leadership, LLC

Jeremy Segall

Assistant Vice President, Quality and Safety, System Chief Wellness Officer
NYC Health + Hospitals

Lisa Griffin

Chief Consumer Officer
University Hospitals

Megan Gillespie

Chief Executive Officer
Sutter Santa Rosa Regional Hospital

Joan Pendergast Cox

Chief Experience Officer
Yuma Regional Medical Center

Paul S. Kuzmickas

Director | Safety, Quality, and Patient Experience
Cleveland Clinic

Natalie Zuniga Georgy

Senior Consultant, System Patient Experience
Houston Methodist Hospital System

Ebony Langston

Vice President, GTM Healthcare Sales Leader
TTEC Healthcare Solutions

Jeff Burrow

National Health Director
Pocketalk

Marion Moore

National Director of Patient Experience Improvement and Strategy
CommonSpirit Health

Chris Malone

Founder
Fidelum Health

Marcia Collyer, MA, RN, CPXP

Director of Patient Experience
Erlanger

Andy Ortiz

SVP, Chief Human Resources Officer
Cedars-Sinai

Caleb Johnson

Vice President, GVP Sales Leadership
TTEC Healthcare Solutions

Corrinne Tramontana

Executive Vice President of Quality, Safety, and Patient Experience (QSE) Digital learning
MedPower

Maria Fernandez, MHA, CPXP

Director of Patient Experience - System Services
Emory Healthcare

Dr. Patricia M. Kenney

Executive Director of Patient Experience & Clinical Engagement
Tallahassee Memorial HealthCare

Edison Bond Jr

Chief Patient Experience Officer
St. John‘s Episcopal Hospital

Dana Beckton

Chief Diversity & Inclusion Officer
Sutter Health

Cassandra Crowe

Former Chief Experience Officer
Sharp HealthCare

Elena Cardenas

Manager of Consumer Insights
Sharp HealthCare

Thomas Tull

VP, Chief Experience Officer
Ballad Health

Partha Deka

SVP, Healthcare Leader
TTEC

Vishal Bhalla

Former SVP, Chief Experience Officer, Market CHRO
Advocate Health

Linda MacMaster

Vice President, Brand, Content and Creative Strategy
Providence St. Joseph Health

Helen Haskell

Former Co-Chair | President
World Health Organization’s Patients for Patient Safety Advisory Group | Mothers Against Medical Error and Consumers Advancing Patient Safety, USA

Sandy Hall

Executive Director for Clinical Excellence and Patient Experience
Children‘s Hospital Los Angeles

Mindy G. Spigel

MSN, CPXP, TEDx Speaker, Author